FAQs
Q1: How do I pay for my order?
A1: Paypal, if you want pay it via other channel, please contact us
Q2: When can you ship out? And delivery time?
A2: For the products in stock, we could ship out about 3-7 working days, out of stock, we will ship out about 10-20 working days.
China post: 25-45 working days.
Express delivery(fedex/DHL/UPS): 7-15 working days.
Q3: Is there any tracking number for my item?
A3: Yes, we ship every order with a tracking number, and you can follow up the shipment status on corresponding website.
Q4: What can I do when I get your package?
A4: When you receive the package, pls open it to check before signing, if it’s damaged, ask a “Damage Proof” from the delivery company, and then contact us immediately for help.
Q5: What can I do if I dont get your package for a long time?
A5: Pls contact us, we will investigate and extend protection date for you.
Q6: What can I do if there is damaged parts?
A6: Pls contact us immediately for help, we will investigate and give you a best solution, we will supply free replacements or refund properly.
Q7: How to contact customer service?
A7: Pls send us message or trademanager message or email.
Q8: Does buyer need to pay tax?